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Conditions of Use Conditions of Use
The email address in your personal info it's very important to contact you whenever a product of your order is out of stock. We regularly check our stock status but, even if very rare, it can happen to have a product out of stock but available in our site. For prepaid orders such back-order products are shipped for free as soon as they are available. Otherwise, if you don't want to wait, you can choose other products of the same price and we will ship them free of charge.
The products images are meant only to illustrate them. We use small images that are fast to load and give an idea of the product quality, especially for fly tying materials. The image quality it's not very good at times and the colors aren't accurate.
More than the manufacturers guarantee we accept communications about defective products within ten days from the receipt. If the claim results to be correct and the products are intact we will substitute them or give back the price paid excepting shipping charges. Shipping back to us must be preventively approved and shipping charges are up to the customer. We deny any other claim about products quality and their use. We deny claims about damages caused by the products and their use.
SATISFACTION GUARANTEED If you are not satisfied with the product you received, return it to us and we will refund your money or exchange it with another one of your choice. The satisfaction of our cusomers is our top priority, therefore we want you to be pleased with our products. All of them are selected considering their highest quality. If you for any reason are not 100 % satisfied with our products, return them to us within 10 days from the receipt of shipment, and we will send you new ones or will refund your money. The products returned may not show any evidence of usage.
The orders can be cancelled only before they are shipped with an email message. For shipped orders the customers can use the recess right within ten days from the receipt. The recess right must be accompanied by a printed request signed by the customer sent by mail to our postal address along with the product refused, the order invoice and the bank info to be used for reimburse. The reimburse will be made within 30 days from the receipt of the claim. The reimburse apply only to the product price , not to the shipping charges for the delivery of the product. Attention: the products must be sent back in perfect conditions, otherwise the claim will be rejected.
The return shall be made to the following address:
Caccia e Pesca Lo Stellino
Via Fiorentina 101
53100 - Siena
The shipment shall be carefully packed, and the return takes place on the customer's expense.
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